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DEL Lighting, Inc. Terms and Conditions
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Prices
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- Prices subject to change without notice
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Standard Stock Items
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- Net 30 days on approved credit.
- 2% 15 Days
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Freight
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- F.O.B. San Antonio, Texas, USA
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Prototypes and Custom Items
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Export Shipments
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- Wire transfer or shipment to CC address only - freight forwarders will not be used on CC orders
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Credit Card Orders
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- A 1% convenience fee may be charged.
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Returned Goods
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- Must have an R.G.A. (Returned Goods Authorization) number.
- Must be prepaid.
- 10% restocking charge on new, unopened cartons.
- 15% restocking charge on unused electronics
- 50% restocking charge on used electronics
- 50% restocking fee for custom length fiber optic cable or LED rope.
- No refunds after 30 days unless return is warranted item
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Limited Lifetime Illuminator Warranty
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- Del Lighting warrants its products excluding light bulbs, to be free from defects for one year from the date of original purchase.
- If a defect occurs within the first year, the product will be repaired or replaced at our option for the S150, ST150, SL and X20 series.
- This warranty covers normal consumer use and does not cover failure resulting from misuse, alteration, improper installation or maintenance.
- To file a warranty claim, an R.G.A. must first be obtained. The product must be shipped prepaid to our warranty/service location.
- After the first year a check for $75.00 on illuminator models #X20-75, SL-75 and SL100 or $175.00 on illuminator models S150 and ST150 must accompany the unit for any service under warranty.
- Unit will be shipped freight collect
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i Product returned for service must be returned in ORIGINAL PACKAGING otherwise charges will apply and the warranty will be void!
d UNITS RETURNED FOR SERVICE WITHOUT A RETURN AUTHORIZATION NUMBER WILL BE REFUSED. USER MUST CONTACT US TO OBTAIN AN R.A. NUMBER PRIOR TO SHIPPING.
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Last revised: 5/17/2007
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